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Key Details of Lufthansa Airlines Cancellation Policy
 

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Travelling plans can always take unexpected turns. If you are travelling by air, a change of plans most of the time leads to cancelling the flight. So, before you cancel your flight, it is important to know the airline's cancellation policy and refund structure. Those who are flying with Lufthansa Airlines, a German flagship carrier, should be well informed regarding the cancellation rules, procedure and refund in case any change of plan occurs. Here is everything you need to know about the Lufthansa Airlines cancellation policy

Guidelines Of Lufthansa Airline Cancellation Policy

Lufthansa cancellation policy allows its passengers to cancel their flight with Lufthansa and get a refund. The refund may vary depending on the fare type. It is important to know the rules of the cancellation policy, so here are some of the guidelines for cancelling your flight:

  • The flights cancelled by the airline are fully refunded.

  • Lufthansa allows passengers to cancel their reserved flight 24 hours before the scheduled departure. 

  • Refundable fare types to any destinations around the globe are eligible for a complete refund.

  • Taxes and other charges may be incurred when cancelling a non-refundable fare type, and if the refund is provided, then it is in the form of travel points for future booking.

  • If the flight is delayed by 2-5 hours, then passengers can cancel their flight and request a Lufthansa flight cancellation refund.

  • If a passenger cancels the flight within 24 hours of booking and the scheduled flight departure is after 7 days or more, then passengers can request a full refund from the airline.  

  • The cancellation policy is only applied to the carrier operated by Lufthansa, and if the reservation has multiple different aircraft, then the most restrictive fare rule will be applied. 

  • If the passengers are denied boarding with confirmed reservations, then they are eligible for a full refund. 

  • If the cancellation is made after 24 hours, Lufthansa will impose a cancellation fee for all the fare types.

  • For situations that are not aligned with the airline policy, a fee of $200 or more may apply solely depending on the distance and fare type.

Lufthansa Cancellation Policy Within 24 Hours

The airlines offer a 24- hour cancellation risk-free period to its customers to reconsider their flight booking and if they want to cancel their booking within a given time period. Passengers can cancel their flight within 24 hours of booking or at least 7 days before the departure date. Here are a few highlights of the 24-hour policy of Lufthansa: 

  • Group reservations with the airlines are not eligible for a 24-hour cancellation policy.

  • Except for the Lufthansa Club Points, 24 24-hour cancellation option is available for all the fare types of tickets.

  • According to Lufthansa cancellation policy economy light customers can cancel their bookings without any penalty if done within 24 hours of reservation.

  • Cancellation done after 24 hours incurs cancellation fees and may not end up getting a refund, but it depends on the fare type.

How To Cancel Lufthansa Airlines Flight?

There are various methods through which a Lufthansa flight can be cancelled both online and offline. Passengers can choose the method they find easy and convenient for cancellation of the ticket. Here is a step-by-step guide for the cancellation methods.

Cancellations Via Official Website

  • Go to Lufthansa's official website.

  • Login to your account.

  • Enter your credentials or booking ID.

  • Then go to "My Bookings."

  • Select the flight you want to cancel.

  • Follow the on-screen instructions for cancellation.

  • Cancel your flights and review the fees and refund process.

  • Cancellation and refund confirmation mail will be given to your registered mail ID.

Cancellations Via Customer Care

  • Call the Lufthansa customer service department

  • Follow the IVR instructions

  • Get connected with Lufthansa representatives

  • Tell them regarding your flight cancellation.

  • Give her the details of your flight.

  • The representative will initiate the cancellation

  • You will get the flight cancellation mail on your registered mail ID.

Note:- In case you are unable to reach the customer service department of Lufthansa Airlines, you can contact 1-855-570-0146 for any query and faster assistance regarding flight cancellation.

Cancellation Via Airport

  • Go to the Lufthansa airport check-in or ticketing desk

  • Show the staff your booking ticket or ID

  • Inform the staff regarding your flight cancellation

  • Give them the details and pay the cancellation fees if applicable

  • Ask about the refund and initiate the refund if applicable.

What Is Lufthansa Cancellation Fees?

The cancellation charges with Lufthansa are based on the fare and cabin class ticket the passenger is carrying. Passengers are not eligible to cancel the Economy Saver and Economy Basic fare. On the other hand, any Flex fare ticket type is eligible for cancellation without any charges. Here is the table for cancellation flight fees: 

Fare Type

 Charges

Secure Your Fare

      60

Economy Basic Plus I

      300

Premium Economy Basic Plus II

      500

Business Basic Plus II

       500

First Basic Plus

       500

First Basic Plus II

        750

   

Does Lufthansa Let You Cancel Your Flight Due To Medical Reasons?

Yes, the German airline lets you cancel your flight for certain medical reasons. According to the Lufthansa cancellation policy medical reason, if you have bought a ticket with the airline and are unable to use the ticket due to serious illness, medical condition, or death of a traveller or immediate family member, then you are required to submit the documentation as a proof for the cancellation of your flight ticket. You can also change your travel date and time of your flight to when you will be able to travel again if you are not willing to cancel your flight with Lufthansa.  

Conclusion:-

Lufthansa is a name that you might find hard to pronounce, but the policies of this airline are easy to understand and follow. So, if you need to know more about the policies of your favourite airlines, then you should visit Top Airlines Rule. Don't forget to book your Lufthansa flight for your next trip.